During environmental investigations we most likely have to gain access to someone's property, home, a school, or other building to sample air, groundwater or soil.
Questions immediately surface about impacts to their homes, health and property values. These investigations may take years and after the remedial actions are "complete," a new potential exposure pathway or regulatory action level may re-open a site and require more investigation. There may be no significant environmental or health implications, but perception is reality for those perceived to be impacted. To enable support and cooperation to complete the activities necessary to be protective of public health and the environment, it is very important to openly communicate and share information with the public throughout the entire investigation and during monitoring phases of environmental work. It is imperative to craft messages carefully and clearly so that a lay public can understand the information. It is equally important to select the right messenger to deliver the information credibly.